Thursday we went to Sears. Sears Canada is in trouble financially. They are talking about lay offs and the potential for going out of business. Gee...I wonder why.
They did a massive 'renovation' earlier this year...same old worn out floors, one place to go for payment, and basically just a rearrangement of departments. The women's section is a helter skelter mess of clothing racks with things jammed in. There are endless displays of purses here there and everywhere. One large section of shelving has odds and ends of kitchen/dining ware that looks remarkably like the thrift store. There is no one in sight to offer assistance and when we passed the registers I heard one lady who had come from the far side of the store ask for assistance. She was told, "there is someone on duty in that department" to which she replied "there was no one there". Miss Snippy at the counter told her, "There certainly is someone there, she was just busy for the moment." At that point I would have just dropped the item in my hand and walked out never to return. The customer, bless her, walked all the way back to the department in question to resume her search.
Sears needs to rethink their highly priced selection of merchandise, hire more people (not fire them) and train them properly in customer service and product. I had it in mind to pick up a few things but I walked out. I'll get them somewhere where the customer is appreciated. Good luck Sears, you're going to need it.